eBay Scams — 23 Stay-Safe Tips To Keep You Out of Trouble

The do’s and don’ts of online auction trading, plus a list of other eBay scams to beware of: Internet Scambusters #322

With up to 20 million items on sale at any one time, and tens
of billions of dollars changing hands every year, eBay scams
are a real risk for anyone involved in online auction trading.

But, by observing a handful of safeguards and knowing where the
greatest risks lie, you can reduce or even almost eliminate
your chance of getting scammed. In this week’s issue, we list
23 stay-safe tips.

But first, we urge you to take a look at these top articles
from our other websites:

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What You Should Know Before Opting For Credit Card Forgiveness: Find out how credit card forgiveness can work for you and against you.

The 3 C’s of Photo Sharing: Creative photo sharing requires that you take these few simple tips to heart.

Is A Lawn Tractor What You Need This Spring? It is never too early to be
thinking about whether or not getting a lawn tractor is right for your lawn care needs.

And now for the main feature…


eBay Scams — 23 Stay-Safe Tips To Keep You Out of Trouble


You only have to do a quick search of Scambusters articles to
discover that eBay scams are one of the biggest categories of
online fraud. See this article on online auction scams, for example.

Trying to discover the scale of the crime is a different
matter. The company itself doesn’t publish statistics but has
claimed in the past that only 0.01% of transactions result in
a confirmed case of fraud.

That may not seem like much, but when you consider that at any
one time there are between 18 million and 20 million items on
offer, that still works out at up to 2,000 potential scams on
the go right now, as you’re reading this!

In the UK, 8,000 eBay related crimes were reported to police
in 2007. And last year in the US, the FBI’s Internet Crime
Complaints Center (ICCC) said that more than half of all
online fraud complaints were about auctions.

And that’s not the only problem. In addition, every day,
crooks send out hundreds of thousands (or perhaps even
millions) of bogus emails, pretending to be from eBay. Most of
these have links to eBay look-alike pages, which are used to
phish for sign-on and other personal information.

To be fair, the online auctioneer, which has more than 200
million members and sells tens of billions of dollars worth of
stuff on a couple of dozen sites worldwide every year, is
doing a good deal to cut the risk of scams.

For instance, it has its own downloadable anti-fraud toolbar,
and people who sell what are regarded as high scam-risk
articles, like computers, can no longer insist on cash or
check payments; they must also accept PayPal or a credit card.

It encourages the use of its own PayPal payment service,
which keeps credit card information away from prying eyes.

The firm itself also offers lots of advice, including
tutorials on how to avoid being conned. Using this and other
security information sources, we’ve pulled together a list of
23 eBay stay-safe tips.

Follow this advice and you’ll substantially reduce or even
almost eliminate the chances of becoming an eBay scam victim.

First, here are the things you must ensure you do…

Do:

  • Keep a close eye on your “My eBay” page to make sure no one
    is using your account to trade.

  • Always log in to both eBay and PayPal manually. Don’t use
    the auto sign-on. Use different passwords for your eBay and
    PayPal accounts and change them very regularly.

  • Seek further information and pictures of an item. The more
    costly, the more determined you should be to verify the
    details and the more you should want to know about a buyer or
    seller. You can actually get full contact details, including
    address and phone number, of someone you’re dealing with
    before paying for or sending an item.

  • Read the fine print. Always check a seller’s return and
    refund policy and read every word of the article description
    and other details.

  • Consider using a PayPal security key, which you can buy for
    $5 and which generates a random temporary security code that
    has to be used for logging on to your eBay or PayPal accounts.

  • Check out prices (both on and off eBay) for similar items
    you are buying or selling, to get a clear idea of what might
    be a reasonable sum.

  • Use a shipment tracking method when sending items of value.
    If you’re a buyer, insist the seller uses such a method, even
    if you have to pay for it.

  • Keep copies of all correspondence relating to a sale along
    with photos of an item before you ship it.

  • If you’re a seller, use some form of identifier that can
    only be removed once the buyer accepts the item. Your returns
    policy can state you will only accept items back with this
    identifier intact. This prevents fraudulent returns of lesser
    value items.

Now, for the things you should make sure you DON’T do…

  • Don’t pay by instant cash, cash transfers or money wires
    like Western Union or MoneyGram. They can’t be tracked and
    traced. Even money orders and checks are not safe. For
    preference, use credit cards or PayPal, which offer fraud
    protection (although be sure you completely understand
    PayPal’s rules before you use this service).

  • Don’t reply to or click on links in emails that seem to come
    from eBay, including Second Chance Offers that sometimes
    arrive after you’ve been outbid. Instead, sign on to your
    account. If it’s a genuine communication, it will be listed in
    “My eBay.”

  • Don’t click on links that sellers provide in their listings.
    Instead, if the link supposedly offers more information or a
    download, do your own online search instead. (eBay’s own
    links, such as those for more pictures or shipping methods, are
    usually OK.)

  • Don’t buy collectible items about which you’re not already
    an expert. You must be able to distinguish between fake and
    genuine. The jeweler Tiffany once claimed that almost
    three-fourths of all items bearing its name sold on eBay were
    fakes.

    Here’s more info on antique and collectible scams.

  • Don’t agree to deal with a buyer or seller outside of the
    eBay trading environment. You’re at risk, without any
    protection.

  • Don’t accept an overpayment for an item, in which you’re
    asked to remit the difference to anyone. You can find more on
    overpayment scams on our site.

In addition, here are some pointers of eBay activities you
need to be aware of…

Beware of:

  • One-day or even three-day listings. Some quick sales are
    perfectly legit but scammers also like to use them.

  • Overseas-based sellers or buyers, especially those in
    Africa, eastern Europe and Italy. Again, there are certainly
    legit ones (although rarely from Africa), but definitely be
    skeptical and cautious.

  • Sellers who don’t accept credit cards or PayPal, or buyers
    who send a check and insist you send the item before the check
    has cleared at the bank.

  • Phony bidders who compete against you to force up the price.
    Make your bid towards the end of the auction.

  • Sending items to buyers whose address has not been verified
    by PayPal.

  • Seller feedback. By all means use this important way of
    checking a seller’s reputation, but be aware that hackers have
    been known to take control of legitimate accounts or at least
    pass themselves off as reputable traders in phishing emails.

  • Escrow services — where the buyer deposits the money with
    an independent third party pending receipt of the sold item.
    If your buyer or seller suggests, or more especially, insists,
    on a certain escrow company, check them out independently by
    phone (don’t trust a website) and with your state licensing
    body. We recommend you use eBay’s approved escrow company,
    Escrow.com.

  • Sellers with Private Sales. They may be legit, but remember
    you don’t get to see what they’ve previously sold and what
    feedback they’ve received

Despite these guidelines, there’s always a risk of you or
someone you know being caught by an eBay scam. As soon as you
suspect, report it to eBay and to PayPal (if the service was
used). eBay has dispute services.

And as soon as you know for sure, tell your local law
enforcement authorities and report it both to the ICCC and the
consumer watchdog, the Federal Trade Commission.

There’s an old phrase that’s been used in the world of
commerce for centuries. In legal jargon, it’s called “caveat
emptor.” To you and me, it means “buyer beware.” With eBay,
the same rule also applies to sellers.

If someone or something seems suspect, it/he/she probably is.
Always remember and apply that, and follow our tips, and
you’ll be a long way down the road to staying safe when you
trade online.

That’s all we have for today, but we’ll be back next week with
another issue. See you then!